Your sessions, step by step
The practical details of your sessions, explained clearly: bookings, changes, validity periods and memberships.
In the Vit4lid4d® app, bookings open 14 days before Pilates sessions and 30 days before physiotherapy sessions; both can be booked until one minute before the session starts. If the session you want is full, you can join the waiting list. When a place becomes available, you have 15 minutes to confirm your booking.
You can cancel reformer Pilates free of charge up to 3 hours before the session starts. For physiotherapy, the deadline is 1 minute before the start. When you cancel within your service’s deadline, you keep the session for another time within its validity period.
Your membership starts on the first Monday of each month. For example, if 1 September falls on a Tuesday, the membership runs from Monday 7 September to Sunday 4 October. Memberships cover at least four weeks; when a membership month includes five weeks, you get more sessions for the same price. You can move sessions earlier or later within your membership’s validity period.
Pay for your first month by card at the clinic. From the second month, payment is by direct debit. To cancel your membership for the following month, email info@vitalidadpilates.com before the 25th of the current month.
A single Pilates session costs €25 and is valid for 12 months. Physiotherapy packages are valid for 90 days from the date of purchase, with discounts already included in the price. You can pay for them by card at our clinics or through the app.
Use your sessions at Pablo Serrano and San Luis, subject to availability. Choose your clinic in the app.
The waiting list is free. If a place becomes available in a session, the app will notify you and give you 15 minutes to accept the booking. If you do not confirm, the place will be offered to the next person on the waiting list.
We recommend arriving five minutes early. If you are late, you can join the session, which will finish at its scheduled time.
If you have any questions about the service you want to book, contact us. We will explain the conditions and provide the relevant documents.
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